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COVID-19 Information Hub

Our COVID-19 policy and what we're doing to keep you safe

Like many of you, we're also getting excited at the thought of heading out for an active holiday. But we want you to rest assured that your safety and well-being continues to be our utmost priority.

Since the outbreak of COVID-19 we have evolved our operating protocol to build in additional measures on our existing safety and risk mitigation strategy. 

Please read the FAQs below for more information related to our COVID-19 vaccination policy.

The World Travel and Tourism Council’s Safe Travels stamp means we have adopted a set of global safety and hygiene protocols. We're COVID Safe

Our COVID-19 Travel Policy FAQs

Travellers are required to provide proof of a current and valid COVID-19 vaccination, with the final dose administered no later than two weeks prior to departure. Participants aged 12+ are required to be fully vaccinated to allow services including trains, internal flights and restaurants to be utilised.

It is the duty of travellers to check any requirements which need to be fulfilled before travel, which includes transit destinations, on the destination country’s government websites.

Medical exemptions require a medical certificate from the province health department. Those with valid medical exemptions must also provide a negative COVID-19 test taken 72 hours prior to the first day of the trip.

Please be aware that additional quarantine requirements for unvaccinated travellers may apply, depending on destination and transit countries, and these should be considered before you travel so the appropriate arrangements can be made.

Vaccinations which are acceptable are those approved by health authorities in Canada. Accepted COVID-19 vaccines in Canada are: Pfizer-BioNTech (Comirnaty, tozinameran, BNT162b2) Moderna (Spikevax, mRNA-1273), AstraZeneca/COVISHIELD (ChAdOx1-S, Vaxzevria, AZD1222) and Janssen/Johnson & Johnson (Ad26.COV2.S)

USEFUL RESOURCE: Click here for details on COVID-19 vaccinated travellers entering in Canada. International guidelines are available at IATA COVID-19 Travel Regulations Map. 

A copy of your vaccination record must be provided to our reservations staff prior to the start of your trip for our group tour. On our self-guided tour, local business requirement proof of vaccination will verify your proof of vaccination before providing services. 

All personal information provided is kept in accordance with our privacy policy which you can view here .

A digital or paper copy should also be kept with you during your trip.

Depending on your country of origin, proof of vaccination may take the form of an:

  • Australia - Immunisation history statement or COVID-19 digital certificate 
  • EU - EU Digital COVID Certificate
  • England - NHS COVID Pass 
  • Scotland - Vaccination Status Record 
  • Canada - Vaccination Records or receipts issued by province or territory, pending standardised proof of vaccination
  • USA - CDC documentation 
  • New Zealand - Vaccination confirmation letter

National certificates may alter if vaccination passports are created. Please check with us if you are unsure which documents are required.

Note entry and exit requirements governing international travel are constantly changing and it is imperative you check any requirements which need to be fulfilled before you travel, via your transit and destination country’s government websites.

Requirements may be more stringent than those required by us, and these may include requiring evidence of recent COVID-19 test results.

USEFUL RESOURCE: travel.gc.ca/travel-covid

We acknowledge and accept your right to choose what is best for you as an individual.

Whilst this is the case, we take our responsibility to our travellers, host communities and global staff seriously and with this in mind, will not accept travellers on our trips in the absence of a valid, current vaccination or suitable exemption.

Our Terms and Conditions of travel related to cancellation will apply should you decide not to meet the requirements for joining your chosen trip.

This also applies to those passengers who are holding Travel Credit Vouchers and who booked before or during the pandemic.

We hold our responsibility to our global team in the same high regard as that of our travellers.

In line with this commitment, all our leaders and crew must either have been vaccinated, or in the case of access challenges, being addressed via our advocacy, have tested negative to COVID-19 no more than 72 hours before they start a trip.

In some cases, for example on partner operated trips, local health regulations will direct the policy in place for staff.

In the vast majority of cases, yes.

In some cases, for example on partner operated trips, local health regulations will direct the policy in place for travellers.

There may be some travellers on your trip who are not vaccinated.

Our protocols have been carefully honed with your wellbeing in mind in accordance with the standards set by the WHO (World Health Organization) and WTTC (World Travel and Tourism Council) and ATTA (Adventure Travel Trade Association).

Our tailored, nuanced rapid response field management protocol is a required standard throughout our operational bases.

Within all the risk mitigation strategies, it remains that COVID-19 is extremely contagious and there is a risk of exposure anywhere where people encounter one another which cannot be removed.

Acceptance of the inherent risk is voluntarily assumed by you when you when join our trips, though you should rest assured we have elevated our protocols with a heightened awareness of this new paradigm.

Pre-trip testing is not required for vaccinated travellers.Note that in most instances, travel outside one’s country of origin will require a negative COVID-19 test taken 72 hours prior to departure.

Be sure to check the requirements which need to be fulfilled before you travel, via your transit and destination country’s government websites.

USEFUL RESOURCE: More details at travel.gc.ca/travel-covid. International guidelines are available at IATA COVID-19 Travel Regulations Map. 



What we're doing to keep you safe


Our trip operating protocols have been carefully honed with your wellbeing in mind, and in accordance with the standards set by the WHO (World Health Organization) and WTTC (World Travel and Tourism Council) and ATTA (Adventure Travel Trade Association).

Within all the risk mitigation strategies, it remains that COVID-19 is extremely contagious and there is a risk of exposure anywhere where people encounter one another which cannot be removed, though you should rest assured we have elevated our protocols with a heightened awareness of this new paradigm by way of the following:

  • We've increased our safety measures to help manage COVID-19 on trips operated by us.
  • All guides have been trained on these actions which include field protocols that have been developed following local health authorities guidelines. 
  • Developed thorough health and hygiene protocols, including thorough cleaning schedules for all high touch surfaces, gear and group equipment and increased passenger screening process to identify high risk passengers.
  • Completed relevant province and territory government COVID-19 Safety Plans. In completing these assessments we follow the recommended protocols for physical distancing measures and health and hygiene principles.

Traveller safety has always been our #1 concern

Here is a snapshot of the measures that are now in place on our trips.

  • Taking a break on the Bruce Peninsula |  <i>Keri May</i>
  • All guides are wilderness first aid trained and carry a comprehensive medical kit |  <i>Lachlan Gardiner</i>
  • Mountain views on Bennett Lake near Carcross, YT |  <i>Mark Daffey</i>
  • Back up vehicle for cycling tours |  <i>Mick Wright</i>
  • Farm-to-Table cuisine throughout the Niagara region |  <i>Nathalie Gauthier</i>
  • CWT - Algonquin Cottage - Double Room
  • Riding the P'tit Train du Nord bike path into the forest |  <i>Nathalie Gauthier</i>
  • Lightouse in St Martins |  <i>Guy Wilkinson</i>
  • Endless, otherworldly views across the Long Range Mountains

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